Psihologia Resurselor Umane

Job Crafting's Impact on the Relationships Between Customer Incivility, Service Performance and Job Satisfaction

2025-01-24T17:11:23+02:00

This study explores the impact of job crafting on the relationships between customer incivility, service performance, and job satisfaction among service employees, utilizing the Job Demands-Resources (JD-R) theory. It is important to study this as, based on the results, it would provide employees with viable strategies to use, to not be negatively influenced by uncivil customers anymore. Data was collected from 341 participants in various service industries via an online survey. The study examines how approach crafting (seeking additional job demands and resources) and avoidance crafting (reducing job demands) moderate these relationships. Results indicated that customer incivility negatively affected job satisfaction. However, customer incivility did not significantly impact service performance. Contrary to expectations, neither type of job crafting moderated the relationship between customer incivility and job satisfaction. Avoidance crafting did not moderate the relationship between customer incivility and service performance. However, approach crafting was positively correlated with both service performance and job satisfaction, and successfully moderated the relationship between customer incivility and service performance. These findings suggest the overall beneficial impact of approach crafting on job outcomes, highlighting the need for further research into the complex dynamics between job crafting and customer incivility.

Expressions of workplace collective aggression. Navigating through concepts and views on mobbing, bullying and harassment

2025-02-13T22:48:16+02:00

Aggression at the workplace has been defined under many forms and instances across the scholarly literature, and also throughout time, the organizational sector constantly systematizing incoming approaches, paradigms, theories and trends. Since the early ‘80s and all the way through the ‘90s the concept development and expansion on the specific collective aggression at work have led to numerous discussions and term approval. This theoretical article presents in short the major trends and updates on most known forms of collective aggression at work, in order to structure concisely several acceptances and interpretations of organizational pathology expressions such as mobbing, workplace bullying and workplace harassment. The overview results highlight several directions of comprehension and analysis outcomes, which in turn solicit a conceptual refining and the establishment of a unitary acceptance in addressing collective aggression at work, sources and effects, term similarities and distinctions.

The Impact of Workplace Ostracism on Work-Related Ruminations: The Moderating Role of Micro-Breaks among Military Service Personnel

2025-03-09T19:25:51+02:00

Previous literature investigated several aspects of workplace ostracism (WO). However, no prior research has explored the link between WO, work-related rumination, and the buffering role of (workplace) micro-breaks in a military context. Evidence regarding the moderating role of micro-breaks in this link is scarce, especially concerning work-related rumination. Building on the Conservation of Resources Theory and the Effort-Recovery Model, this study examined the relations between WO, work-related ruminations, and the potential moderating effect of micro-breaks among non-flight and flight crew personnel within the Romanian Air Force. A cross-sectional survey involving 210 military personnel revealed that WO is related to work-related ruminations. Additionally, micro-breaks moderated this relationship. Our study contributes to the existing literature by exploring how and when WO influences recovery at work (internal) and home (external), drawing from a resource perspective. These results' implications, theoretically and practically, are discussed along with suggestions for future research directions.

Empowering future entrepreneurs: Testing a strengths-based mindset intervention in a quasi-experimental pilot study

2025-04-27T23:24:44+03:00

As entrepreneurial education expands, psychological preparedness remains a critical yet often overlooked factor in ensuring the effective integration of training. This quasi-experimental pilot study investigated the effect of a brief positive psychology intervention on growth mindset and strengths use among 46 young adults in an entrepreneurial training program. The study used comparative between-subject (control vs. experimental) analyses to test the effect of the intervention, one day after the intervention, and comparative within-subject analyses to test the impact of the intervention at the two-week follow-up. Regression analyses were also performed to test whether strengths use predicts increased adherence to the entrepreneurial education program and higher entrepreneurial intentions. The results reveal that while the intervention did not significantly affect growth mindset, it led to a sustained increase in strengths use, as observed both immediately after the intervention and at a two-week follow-up. Additionally, the use of strengths at follow-up predicted participants' adherence to the program and their entrepreneurial intentions. These findings underscore the potential value of integrating psychological training into entrepreneurial education, equipping participants with tools that foster enhanced engagement and long-term motivation.

Employee Onboarding: Best Practices, and Challenges

2025-05-29T11:56:13+03:00