Relația stresului ocupațional cu inteligența emoționalã. O investigație centratã pe douã instrumente de evaluare a inteligenței emoționale
DOI:
https://doi.org/10.24837/pru.v9i1.390Keywords:
Emotional Intelligence, occupational stress, coping mechanismsAbstract
Based on 2 samples of employees in the financial and banking sector, the authors examine the convergence
of two measures of Emotional Intelligence, namely the Mayer-Salovey-Caruso Emotional Intelligence Test
(MSCEIT), and the Emotional Quotient Inventory (EQ-i) which are the products of different approaches to the
focal concept. Furthermore, the authors examine the relationship of both these measures with occupational stress,
with specific stressfull events and with coping mechanisms. The study finds only a low convergence of the two
measures, as well as average correlations with occupational stress and low correlations with individual coping
strategies. Emotional Intelligence measured as an ability has a higher affinity with these processes than Emotional
Intelligence measured as personality
Downloads
Download data is not yet available.
References
Austin, E. J., Saklofskeb, D. H., & Eganc, V. (2005).
Personality, well-being and health correlates of
trait emotional intelligence. Personality and Individual
Differences, 38(3), 547-558.
Bar-On, R. (1996). A cross-cultural study of emotional
intelligence. Paper presented at the 83rd Indian
Science Congress, Patiala, India.
Bar-On, R. (1997, 2004). Emotional Quotient Inventory:
Technical Manual. Toronto, ON: Multi-Health
Systems.
Bar-On, R. (2006). The Bar-On model of emotionalsocial
intelligence (ESI). Psicothema, 18, supl.,
13-25.
Bar-On, R., Brown, J. M., Kirkcaldy, B. D., &. Thoméd,
P. (2000). Emotional expression and implications
for occupational stress; an application of the Emotional
Quotient Inventory (EQ-i). Personality and
Individual Differences, 28(6), 1107-1118.
Blakely, A. A., Howard, R. C., Sosich, R. M., Campbell
Murdoch, J., Menkes, D. B, & Spears, G. F. S.
(1991). Psychiatric symptoms, personality and
ways of coping in chronic fatigue syndrome. Psychological
Medicine, 21, 347-362.
Boyatzis, R. E., & Sala, F. (2004). Assessing emotional
intelligence competencies. In G. Geher (Ed.),
Measuring emotional intelligence: common
ground and controversy (pp. 147-180). Hauppage,
NY: Nova Science.
Brackett, M. A., & Mayer, J. D. (2003). Convergent,
discriminant and incremental validity of competing
measures of emotional intelligence. Personality
and Social Psychology Bulletin, 29, 1147-1158.
Carmeli, A., & Josman, Z. E. (2006). The relationship
among emotional intelligence, task performance,
and organizational citizenship behaviors. Human
Performance, 19, 4, 403-419.
Ciarrochi, J., Deane, F. P., & Anderson, S. (2002). Emotional
intelligence moderates the relationship
between stress and mental health. Personality and
Individual Differences, 32 (2), 197-209.
Cherniss, C. (2010). Emotional intelligence: Toward
clarification of a concept. Industrial and Organizational
Psychology, 3, 110-126.
Relaþia stresului ocupaþional cu inteligenþa emoþionalã
28
Cohen, J. (1992). A power primer. Psychological Bulletin
112 (1), 155-159.
Cote, S., & Miners, C. T. H. (2006). Emotional intelligence,
cognitive intelligence and job performance.
Administrative Science Quarterly, 51, 1, 1-28.
Druskat, V. U., & Wolff, S. B. (2001). Group emotional
intelligence and its influence on group effectiveness.
In Cherniss, C., & Goleman, D., The emotionally
intelligent workplace, San Francisco:
Jossey-Bass (132-156).
Folkman, S., & Lazarus, R. S. (1985). If it changes it
must be a process: Study of emotion and coping
during three stages of a college examination. Journal
of Personality and Social Psychology, 48, 150-
170.
Folkman, S., Lazarus, R. S., Dunkel-Schetter, C.,
DeLongis, A., & Gruen, R. (1986). The dynamics
of a stressful encounter: Cognitive appraisal, coping
and encounter outcomes. Journal of Personality
and Social Psychology, 50, 992-1003.
Gohm, C. L., Corser, G. C., & Dalsky, D. J. (2005).
Emotional intelligence under stress: Useful,
unnecessary, or irrelevant? Personality and Individual
Differences, 39 (6), 1017-1028.
Goleman, D. (1995). Emotional Intelligence: Why it
can matter more than IQ? New York: Bantam
Books.
International Test Commission (2008). International
Test Commission Guidelines for Translating and
Adapting Tests. London: The British Psychological
Society.
Jordan, P. J., Murray, J. P., & Lawrence, S. A. (2009).
The application of emotional intelligence in industrial
and organizational psychology. In Stough, C.,
Saklofske, D., & Parker, J. Advances in the measurement
of emotional intelligence. New York:
Springer Publishing.
Lazarus, R. S. (1991). Emotion and adaptation. London:
Oxford University Press.
Matthews, G., Zeidner, M., & Roberts, D. (2002). Emotional
Intelligence Science and Myth. Cambridge:
MIT Press.
Mayer, J. D., & Salovey, P. (1997). What is emotional
intelligence? In P. Salovey & D. J. Sluyter (Eds.),
Emotional development and emotional intelligence
(pp. 3-34). New York: Basic Books.
Mayer, J. D., Caruso, D. R., & Salovey, P. (1999). Emotional
intelligence meets traditional standards for
an intelligence. Intelligence, 27, 267-298.
Mayer, J. D., Salovey, P., & Caruso, D. R. (2002).
Mayer-Salovey-Caruso Emotional Intelligence
Test: User's Manual. Toronto, ON: Multi-Health
Systems.
Mikolajczak, M., Luminet, O., Leroy, C., & Roy, E.
(2007). Psychometric properties of the trait emotional
intelligence questionnaire: Factor structure,
reliability, construct and incremental validity in a
French-speaking population. Journal of Personality
Assessment, 88, 338-353.
Nikolaou, I., & Tsaousis, I. (2002). Emotional intelligence
in the workplace: exploring its effects on
occupational stress and organizational commitment.
International Journal of Organizational
Analysis, 10 (4), 327-342.
Parker, J. D. A., & Endler, N. S. (1992). Coping with
coping assessment: A critical review. European
Journal of Personality, 6 (5), 321-344.
Petrides, K. V., Pita, R., & Kokkinaki, F. (2007). The
location of trait emotional intelligence in personality
factor space. British Journal of Psychology, 98,
273-289.
Sala, F. (2002). Emotional Competence Inventory:
Technical Manual. Boston: Hay Group.
Salovey, P. & Mayer, J.D. (1990). Emotional intelligence.
Imagination, Cognition and Personality, 9,
185-211.
Salovey, P., Mayer, J. D., Goldman, S. L., Turvey, C., &
Palfai, T. P. (1995). Emotional attention, clarity,
and repair: Exploring emotional intelligence using
the Trait Meta-Mood Scale. În Pennebaker, J. W.
(1995). Emotion, Disclosure, and Health. Washington,
D.C.: American Psychological Association,
125-154.
Slaski, M., & Cartwright, S. (2002). Health, performance
and emotional intelligence: an exploratory
study of retail managers. Stress and Health, 18(2),
63-68.
Slaski, M., & Cartwright, S. (2003). Emotional intelligence
training and its implications for stress,
health and performance. Stress and Health, 19(4),
233-239.
Spector, P. E. (2008). Industrial and Organizational Psychology
Research and Practice. New York: John,
Wiley & Sons.
Spielberger, C. D., & Vagg, P. R. (1999). Test manual
for the Job Stress Survey (JSS). Odessa, FL: Psychological
Assessment Resources.
Van Rooy, D. L., & Viswesvaran, C. (2004). Emotional
Intelligence: A meta-analytic investigation of predictive
validity and nomological net. Journal of
Vocational Behavior, 65, 71-95.
Personality, well-being and health correlates of
trait emotional intelligence. Personality and Individual
Differences, 38(3), 547-558.
Bar-On, R. (1996). A cross-cultural study of emotional
intelligence. Paper presented at the 83rd Indian
Science Congress, Patiala, India.
Bar-On, R. (1997, 2004). Emotional Quotient Inventory:
Technical Manual. Toronto, ON: Multi-Health
Systems.
Bar-On, R. (2006). The Bar-On model of emotionalsocial
intelligence (ESI). Psicothema, 18, supl.,
13-25.
Bar-On, R., Brown, J. M., Kirkcaldy, B. D., &. Thoméd,
P. (2000). Emotional expression and implications
for occupational stress; an application of the Emotional
Quotient Inventory (EQ-i). Personality and
Individual Differences, 28(6), 1107-1118.
Blakely, A. A., Howard, R. C., Sosich, R. M., Campbell
Murdoch, J., Menkes, D. B, & Spears, G. F. S.
(1991). Psychiatric symptoms, personality and
ways of coping in chronic fatigue syndrome. Psychological
Medicine, 21, 347-362.
Boyatzis, R. E., & Sala, F. (2004). Assessing emotional
intelligence competencies. In G. Geher (Ed.),
Measuring emotional intelligence: common
ground and controversy (pp. 147-180). Hauppage,
NY: Nova Science.
Brackett, M. A., & Mayer, J. D. (2003). Convergent,
discriminant and incremental validity of competing
measures of emotional intelligence. Personality
and Social Psychology Bulletin, 29, 1147-1158.
Carmeli, A., & Josman, Z. E. (2006). The relationship
among emotional intelligence, task performance,
and organizational citizenship behaviors. Human
Performance, 19, 4, 403-419.
Ciarrochi, J., Deane, F. P., & Anderson, S. (2002). Emotional
intelligence moderates the relationship
between stress and mental health. Personality and
Individual Differences, 32 (2), 197-209.
Cherniss, C. (2010). Emotional intelligence: Toward
clarification of a concept. Industrial and Organizational
Psychology, 3, 110-126.
Relaþia stresului ocupaþional cu inteligenþa emoþionalã
28
Cohen, J. (1992). A power primer. Psychological Bulletin
112 (1), 155-159.
Cote, S., & Miners, C. T. H. (2006). Emotional intelligence,
cognitive intelligence and job performance.
Administrative Science Quarterly, 51, 1, 1-28.
Druskat, V. U., & Wolff, S. B. (2001). Group emotional
intelligence and its influence on group effectiveness.
In Cherniss, C., & Goleman, D., The emotionally
intelligent workplace, San Francisco:
Jossey-Bass (132-156).
Folkman, S., & Lazarus, R. S. (1985). If it changes it
must be a process: Study of emotion and coping
during three stages of a college examination. Journal
of Personality and Social Psychology, 48, 150-
170.
Folkman, S., Lazarus, R. S., Dunkel-Schetter, C.,
DeLongis, A., & Gruen, R. (1986). The dynamics
of a stressful encounter: Cognitive appraisal, coping
and encounter outcomes. Journal of Personality
and Social Psychology, 50, 992-1003.
Gohm, C. L., Corser, G. C., & Dalsky, D. J. (2005).
Emotional intelligence under stress: Useful,
unnecessary, or irrelevant? Personality and Individual
Differences, 39 (6), 1017-1028.
Goleman, D. (1995). Emotional Intelligence: Why it
can matter more than IQ? New York: Bantam
Books.
International Test Commission (2008). International
Test Commission Guidelines for Translating and
Adapting Tests. London: The British Psychological
Society.
Jordan, P. J., Murray, J. P., & Lawrence, S. A. (2009).
The application of emotional intelligence in industrial
and organizational psychology. In Stough, C.,
Saklofske, D., & Parker, J. Advances in the measurement
of emotional intelligence. New York:
Springer Publishing.
Lazarus, R. S. (1991). Emotion and adaptation. London:
Oxford University Press.
Matthews, G., Zeidner, M., & Roberts, D. (2002). Emotional
Intelligence Science and Myth. Cambridge:
MIT Press.
Mayer, J. D., & Salovey, P. (1997). What is emotional
intelligence? In P. Salovey & D. J. Sluyter (Eds.),
Emotional development and emotional intelligence
(pp. 3-34). New York: Basic Books.
Mayer, J. D., Caruso, D. R., & Salovey, P. (1999). Emotional
intelligence meets traditional standards for
an intelligence. Intelligence, 27, 267-298.
Mayer, J. D., Salovey, P., & Caruso, D. R. (2002).
Mayer-Salovey-Caruso Emotional Intelligence
Test: User's Manual. Toronto, ON: Multi-Health
Systems.
Mikolajczak, M., Luminet, O., Leroy, C., & Roy, E.
(2007). Psychometric properties of the trait emotional
intelligence questionnaire: Factor structure,
reliability, construct and incremental validity in a
French-speaking population. Journal of Personality
Assessment, 88, 338-353.
Nikolaou, I., & Tsaousis, I. (2002). Emotional intelligence
in the workplace: exploring its effects on
occupational stress and organizational commitment.
International Journal of Organizational
Analysis, 10 (4), 327-342.
Parker, J. D. A., & Endler, N. S. (1992). Coping with
coping assessment: A critical review. European
Journal of Personality, 6 (5), 321-344.
Petrides, K. V., Pita, R., & Kokkinaki, F. (2007). The
location of trait emotional intelligence in personality
factor space. British Journal of Psychology, 98,
273-289.
Sala, F. (2002). Emotional Competence Inventory:
Technical Manual. Boston: Hay Group.
Salovey, P. & Mayer, J.D. (1990). Emotional intelligence.
Imagination, Cognition and Personality, 9,
185-211.
Salovey, P., Mayer, J. D., Goldman, S. L., Turvey, C., &
Palfai, T. P. (1995). Emotional attention, clarity,
and repair: Exploring emotional intelligence using
the Trait Meta-Mood Scale. În Pennebaker, J. W.
(1995). Emotion, Disclosure, and Health. Washington,
D.C.: American Psychological Association,
125-154.
Slaski, M., & Cartwright, S. (2002). Health, performance
and emotional intelligence: an exploratory
study of retail managers. Stress and Health, 18(2),
63-68.
Slaski, M., & Cartwright, S. (2003). Emotional intelligence
training and its implications for stress,
health and performance. Stress and Health, 19(4),
233-239.
Spector, P. E. (2008). Industrial and Organizational Psychology
Research and Practice. New York: John,
Wiley & Sons.
Spielberger, C. D., & Vagg, P. R. (1999). Test manual
for the Job Stress Survey (JSS). Odessa, FL: Psychological
Assessment Resources.
Van Rooy, D. L., & Viswesvaran, C. (2004). Emotional
Intelligence: A meta-analytic investigation of predictive
validity and nomological net. Journal of
Vocational Behavior, 65, 71-95.
Downloads
Published
2020-01-24
How to Cite
Iliescu, D., & Ilie, A. (2020). Relația stresului ocupațional cu inteligența emoționalã. O investigație centratã pe douã instrumente de evaluare a inteligenței emoționale. Psihologia Resurselor Umane, 9(1), 15–29. https://doi.org/10.24837/pru.v9i1.390
Issue
Section
Research articles
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal,it also allows for use of the work for non-commercial purposes and if others remix, transform or build upon the works found in this journal they must distribute the contributions under the same licence as the original.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See: The Effect of Open Access).
