Optimizarea modalitãților de semnalizare a erorilor în interacțiunea om-calculator
DOI:
https://doi.org/10.24837/pru.v9i1.391Keywords:
user interface, errror message, cognitive efficiencyAbstract
In Human-Computer Interaction, error signaling has negative effects both on user’s cognitive efficiency, and
on user’s emotional state. Previous research indicated that such effects are the result of surface processing of error
messages. This study aims at analysing the relations between the psysical characteristics of error messages and user
reactions (cognitive and emotional). Study participants were 110 students (48% male), distributed in 8 experimental
conditions. Results indicated that the pictogram specific to the error message and the presence of the word „error“
in the body of the message lead to the apparition of the cognitive and emotional effects we previously described
Downloads
Download data is not yet available.
References
Bailey, B. P., Konstan, J. A. & Carlis, J. V. (2000). Measuring
the effects of interruptions on task performance
in the user interface. În: IEEE Conference
on Systems, Man, and Cybernetics 2000 (SMC
2000) (pp. 757-762), IEEE.
Ballas, J. A., Heitmeyer, C. L. & Pérez, M. A. (1992).
Evaluating two aspects of direct manipulation in
advanced cockpits. În: P. Bauersfeld, J. Bennett &
G. Lynch (Eds.) Proceedings of CHI'92 Conference
on Human Factors in Computing Systems
(pp. 127-134), New York: ACM Press.
Bessiere, K., Ceaparu, I., Lazar, J., Robinson, J.P., &
Shneiderman, B. (2004). Social and Psychological
Influences on Computer User Frustration. În Bucy,
E. and Newhagen, J. (eds.) Media Access: Social
and Psychological Dimensions of New Technology
Use (pp.169-192). Mahwah, NJ: Lawrence Erlbaum
Associates.
Brown, P.J. (1983). Error Messages: The Neglected
Area of The Man/Machine Interface? Communications
of the ACM, 26, 246-249.
Carroll, J.M. & McKendree, J. (1987). Interface Design
Issues for Advice-Giving Expert Systems. Communications
of the ACM, 30, 14-31.
Maricuþoiu, L.P & Sava, F.A. (2007). PowerStaTim 1.0
– Analiza puterii statistice ºi a mãrimii efectului.
Disponibil la: www.psihologietm.ro începând cu
data de 1.07.2008.
Maricuþoiu, L.P. (2006). Emotional response to computer
error messages. Psihologia Resurselor Umane,
4(2), p.46-53.
Maricuþoiu, L.P. (2007). Efecte cognitive ale mesajelor
de eroare. În Marhan, A.M., Popovici, D.M. (editori):
Volumul de lucrãri al celei de-a Patra Conferinþe
Naþionale de Interacþiune Om-Calculator –
ROCHI 2007, Bucureºti: Matrixrom, p. 75-78.
Maricuþoiu, L.P. (2009). Efecte psihologice ale
mesajelor de eroare. Interferenþa dintre reacþiile
cognitive ºi afective ale utilizatorului. Revista de
Psihologie Aplicatã, 10, 15-25.
McFarlane, D. C. (1999). Coordinating the interruption
of people in human-computer interaction. În Sasse,
A., Johnson, C. (Eds.) Proceedings of Human-
Computer Interaction (INTERACT’99), Amsterdam:
IOS Press, 295-303.
Roºca, Al. (1974). Afectivitatea. În Roºca, Al. (coord).
Psihologie generalã. Bucureºti: E.D.P., p. 400-418.
Sava, F. (coord.) (2008). Inventarul de personalitate
DECAS. Manualul de utilizare. Timiºoara: Editura
ArtPress.
Shneiderman, B. (1986). Designing Computer System
Messages. Communications of the ACM, 25,
610-611.
Tzeng, J.Y. (2004). Toward a more civilized design:
studying the effects of computers that apologize.
International Journal of Human-Computer Studies,
61, 319-345.
Watson, D. & Clark, L.A. (1992). On Traits and Temperament:
General and Specific Factors of Emotional
Experience and Their Relation to the Five Factor
Model. Journal of Personality, 60(2), 441-476.
Whitworth, B. (2005). Polite Computing. Behaviour &
Information Technology, 24, 353-363.
the effects of interruptions on task performance
in the user interface. În: IEEE Conference
on Systems, Man, and Cybernetics 2000 (SMC
2000) (pp. 757-762), IEEE.
Ballas, J. A., Heitmeyer, C. L. & Pérez, M. A. (1992).
Evaluating two aspects of direct manipulation in
advanced cockpits. În: P. Bauersfeld, J. Bennett &
G. Lynch (Eds.) Proceedings of CHI'92 Conference
on Human Factors in Computing Systems
(pp. 127-134), New York: ACM Press.
Bessiere, K., Ceaparu, I., Lazar, J., Robinson, J.P., &
Shneiderman, B. (2004). Social and Psychological
Influences on Computer User Frustration. În Bucy,
E. and Newhagen, J. (eds.) Media Access: Social
and Psychological Dimensions of New Technology
Use (pp.169-192). Mahwah, NJ: Lawrence Erlbaum
Associates.
Brown, P.J. (1983). Error Messages: The Neglected
Area of The Man/Machine Interface? Communications
of the ACM, 26, 246-249.
Carroll, J.M. & McKendree, J. (1987). Interface Design
Issues for Advice-Giving Expert Systems. Communications
of the ACM, 30, 14-31.
Maricuþoiu, L.P & Sava, F.A. (2007). PowerStaTim 1.0
– Analiza puterii statistice ºi a mãrimii efectului.
Disponibil la: www.psihologietm.ro începând cu
data de 1.07.2008.
Maricuþoiu, L.P. (2006). Emotional response to computer
error messages. Psihologia Resurselor Umane,
4(2), p.46-53.
Maricuþoiu, L.P. (2007). Efecte cognitive ale mesajelor
de eroare. În Marhan, A.M., Popovici, D.M. (editori):
Volumul de lucrãri al celei de-a Patra Conferinþe
Naþionale de Interacþiune Om-Calculator –
ROCHI 2007, Bucureºti: Matrixrom, p. 75-78.
Maricuþoiu, L.P. (2009). Efecte psihologice ale
mesajelor de eroare. Interferenþa dintre reacþiile
cognitive ºi afective ale utilizatorului. Revista de
Psihologie Aplicatã, 10, 15-25.
McFarlane, D. C. (1999). Coordinating the interruption
of people in human-computer interaction. În Sasse,
A., Johnson, C. (Eds.) Proceedings of Human-
Computer Interaction (INTERACT’99), Amsterdam:
IOS Press, 295-303.
Roºca, Al. (1974). Afectivitatea. În Roºca, Al. (coord).
Psihologie generalã. Bucureºti: E.D.P., p. 400-418.
Sava, F. (coord.) (2008). Inventarul de personalitate
DECAS. Manualul de utilizare. Timiºoara: Editura
ArtPress.
Shneiderman, B. (1986). Designing Computer System
Messages. Communications of the ACM, 25,
610-611.
Tzeng, J.Y. (2004). Toward a more civilized design:
studying the effects of computers that apologize.
International Journal of Human-Computer Studies,
61, 319-345.
Watson, D. & Clark, L.A. (1992). On Traits and Temperament:
General and Specific Factors of Emotional
Experience and Their Relation to the Five Factor
Model. Journal of Personality, 60(2), 441-476.
Whitworth, B. (2005). Polite Computing. Behaviour &
Information Technology, 24, 353-363.
Downloads
Published
2020-01-24
How to Cite
Maricuțoiu, L. P. (2020). Optimizarea modalitãților de semnalizare a erorilor în interacțiunea om-calculator. Psihologia Resurselor Umane, 9(1), 30–42. https://doi.org/10.24837/pru.v9i1.391
Issue
Section
Research articles
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal,it also allows for use of the work for non-commercial purposes and if others remix, transform or build upon the works found in this journal they must distribute the contributions under the same licence as the original.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See: The Effect of Open Access).
