Transforming HR: Implementing HR Service Delivery in a multinational company
Keywords:
organizational change, HR service delivery, shared service centersAbstract
In contemporary companies, HR function is under a high pressure to transform, improve and deliver ever
greater value to the organization. This paper presents the structural change undergone in HR service delivery by
a Romanian subsidiary of a multinational company, active in the high tech industry. Change has been implemented
through the development of an HR shared service delivery model. The newly implemented model of HR service
delivery aims to support the transformation of the HR function from an administrative service to a strategic
business partner at the regional/European level of this multinational organization. This paper will describe the
diagnose of the initial HR status and the implementation of the new service delivery model. The problem will be
addressed both from a technological perspective (web based technologies) and a human perspective (staff). We
identified how the stakeholders perceive the roll-out plan. We also identified strengths and development areas, as
well as opportunities and threats within the organization. The investigation of this change model, of implementation
of a new HR delivery model, contributes to a better understanding of the ways multinational companies
change and adapt to a new social and technological business environment.
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