EMOTIONAL RESPONSE TO COMPUTER ERROR MESSAGES
Keywords:
state anxiety, error messageAbstract
This research is investigating the computer error messages as a source for the user's state anxiety. Forty-six Psychology students were distributed in three experimental conditions: "neutral message", "neutral error message" and "blaming error message". The dependent variable was state anxiety, measured with a self-report questionnaire. Variables such as state anxiety and "fake good" tendency were statistically controlled. Results showed that 18 to 21% of state anxiety variance is generated by the error messages. Implications of the results and further developments of the current study are discussed.
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References
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Bailey, B. P., Konstan, J. A., Carlis, J. V. (2000). "Measuring the effects of interruptions on task performance in the user interface", IEEE Conference on Systems, Man, and Cybernetics 2000 (SMC 2000), IEEE, 757-762.
Birdi K., Zapf, D. (1997). "Age differences in reactions to errors in computer-based work", Behaviour and Information Technology, 16(6), 309-319.
Birdi, K., Pennington, J., Zapf, D. (1997). "Ageing and errors in computer/based work: An observational field study", Journal of Occupational and Organizational Psychology, 70, 35-47.
Brodbeck, F.C., Zapf, D., Prumper, J., Frese, M. (1993). "Error handling in office work with computers: A filed study", Journl of Occupational and Organizational Psychology, 66, 303-317.
Frese, M., Brodbeck, F., Heinbokel, T., Mooser, C., Schleiffenbaum, E., Thiemann, P. (1991). "Errors in Training Computer Skills: On the Positive Function of Errors", Human-Computer Interaction, 6, 77-93.
Heimbeck, D., Frese, M., Sonnentag, S., Keith, N. (2003). "Integrating errors into the training process: the function of error management instructions and the role of goal orientation", Personnel Psychology, 56, 333-361
Jurcău, N. (2003). Psihologie inginerească, Cluj Napoca: UTPres.
Karat, J., Karat, C.M., Ukelson, J. (2000). "Affordances, Motivation, and the Design of User Interfaces", Cummunications of the ACM, 43(8), 49-51.
Keith, N. (2005). Self-Regulatory Processes In Error Management Training, Inaugural-Dissertation zur Erlangung des Doktorgrades der Philosophie des Fachbereiches 06 psychologie und Sportwissenschaft der Justus-Liebig-Universität Gießen, Frankfurt.
Kujala, S., Kauppinen, M., Rekola, S. (2001). "Bridging the Gap Between User Needs and User Requirements", in Avouris, N. and Fakotakis, N. (eds.) Advances in Human-Computer Interaction I (Proceedings of the Panhellenic Conference with International Participation in Human-Computer Interaction PC-HCI 2001), Typorama Publications, 45-50.
Maurer, D. (2004). What is usability?, Step Two Designs Pty Ltd.
McFarlane, D. C., (1999). "Coordinating the interruption of people in human-computer interaction", Sasse, A. & Johnson, C. (Eds.), Proceedings of Human-Computer Interaction (INTERACT’99), Amsterdam: IOS Press, 295-303.
McFarlane, D. C., (2002). "Comparison of four primary methods for coordinating the interruption of people in human-computer interaction", Human-Computer Interaction, 17 (1), 63-139.
McFarlane, D. C., Latorella, K. A., (2002). "The scope and importance of human interruption in human-computer interaction design", în Human-Computer Interaction, 17 (1), 1-61.
Pitariu, H. (2003). "The influence of personality traits upon human-computer interaction", Cogniție, Creier, Comportament, 7(3), 277-293.
Radulovici, I., Duma, S. (2001). "Efecte ale distorsiunilor intenționate asupra evaluării", Revista de Psihologie Aplicată, 3(4), 77-88.
Sava, F. (2004). Analiza datelor în cercetarea psihologică. Metode statistice complementare, Cluj Napoca: Editura ASCR.
Seebach, P. (2004). The crancky user: To err(or) is human. Write error reports that help developers fix the problem, g?sit la http://www-106.ibm.com/developerworks/library/wacranky45. html (1 of 4)10/11/2004 6:46:23 AM.
Spielberger, Ch.D., Gorsuch, R.L., Lushene, R.E. (1970). STAI, Palo Alto: Consulting Psychologists Press.
van der Veer, G., van Vliet, H. (2003). "A Plea for a Poor Man's HCI Component in Software Engineering and Computer Science Curricula; Alter all: The Human-Computer Interface is the System", Computer Science Education, 13(3), 207-225.
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Published
2019-10-27
How to Cite
Maricuțoiu, L. (2019). EMOTIONAL RESPONSE TO COMPUTER ERROR MESSAGES. Psihologia Resurselor Umane, 4(2), 46–53. Retrieved from https://www.hrp-journal.com/index.php/pru/article/view/272
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